Support Requests Received Via Email
The users can mail us at any time. Once their query is received, they are fed into a ticketing queue system that operates on a first come first serve basis. The tickets/emails are dealt with by our dedicated customer support representative and everything is resolved by sending a return email within the shortest time frame. Should the concern need a higher level of support, it will be resolved directly through a call or will get escalated immediately to the development team/ system administrator where the customer will be notified at once regarding the same. Post resolution, we will touch base with the customer to know their level of satisfaction.
Support Requests Received Via Telephone
Customers can also reach out through the number + 1 315 567 4540 for anything. All resolutions are provided through a call in real time to ensure that every query is addressed. Should the issue fall under the customer service scope of support, then it will be resolved directly or will be escalated to our development team/ system administrator with the customer getting notified regarding the proceedings. Once everything is resolved, we will get in touch with the concerned customer to confirm if they are satisfied with what we did.